Welcome to our FAQ page! Here, you’ll find answers to some of the most common questions our customers have. Whether you’re curious about our products, services, shipping policies, or anything else, we’ve got you covered. If you don’t find what you’re looking for, feel free to reach out to our support team—we’re always happy to help!
To accurately diagnose a hardware issue, follow these steps: Connect your ErgoArc USB directly to another USB port on your computer; avoid using a switch or extension cable. This applies especially when connecting an Ergoarc keyboard or mouse, please note to change the change the keyboard or mouse mode to wireless. Ensure that the latest drivers are installed for the ErgoArc device. Check if the batteries or rechargeable batteries are adequately charged. Your device might have lost connection with the receiver. Many products allow you to re-establish this connection by following the instructions provided in the user manual or in the our documention section. Test the ErgoArc device briefly on another computer to see if the issue persists. Feel free to reach out to ergoArc at support@ergoarc.com for further assist or send an email using our contact form.
During the initial 1 years following your purchase, the limited warranty is applicable. To exercise your legal warranty rights, please get in touch directly with the seller or dealer from whom you purchased the ergoArc product. For more information visit: https://ergoarc.com/warranty .
You can access the sample product manual in the your product package. or in the Information section of the respective product page. To find it, just search for the model name and download the user manual directly from the product page. Alternatively, you can visit our documentations for more assistance.
Typically, you can find the serial number on the bottom side of every product.
Unfortunately, it’s not possible to make any changes to an order or cancel it once it has been placed. However, you could ask for a refund. For information, please visit https://ergoarc.com/refund_returns/
After placing your order, you will receive an email confirmation from us. This email will confirm your purchase and provide details about, when your order will be shipped. Once your order is on its way, you will receive another email notification. You will also be able to track your order through our shipping partner using the tracking information provided.
We accept a variety of popular payment methods including Visa, MasterCard, Discover, Amazon Pay, American Express, and Google Pay. For larger orders, we also accept payment via cheque and bank transfer. For information send us an email at info@ergoarc.com
Free shipping is available for all orders placed within British Columbia and amount is =>$500, Canada. Shipping fees apply to orders shipped to other provinces, states, or overseas locations.
Yes, we are a partner with Canada post and we ship internationally to over 190 countries all over the world. Please note that additional shipping costs will be applied based on your delivery location.
To track the status of your refund, kindly refer to your confirmation email that you have received from us.
Once we receive your return, please allow us 3-5 business days for your refund to process. Refund amount will be automatically debited to the same form of payment originally used for purchase. For more information please visit: https://ergoarc.com/refund_returns/
You can ask for a refund within 5 days of your purchase. Returned items must be in the exact same condition as they were received. For more information please visit: https://ergoarc.com/refund_returns/
